Support

Your purchase is just the beginning.

Get support from the same team
that designs and builds our solutions.

Support for end users

Our highly trained and experienced technical support professionals thrive on answering product questions and helping our customers. For product support, contact the StrongBox Technical Support team by creating an account or logging on to our simple ticket system here. Or, contact your authorized reseller.

We understand that your data is critical to your business. Our US-based support team sits right across the hall from our engineers – we know how to get answers fast! If we don’t have the answers you need, we’ll get them. If requested, we’ll also provide regular updates so you’re never left in the dark. For our customers around the world, we have long-time partners in your region who know how to answer your questions.

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Register your product

Registering your StrongBox products is an important step in ensuring you get the most out of your purchase. Your serial number provides access to product-specific information, technical documents, and software upgrade notifications.

By registering your product you’ll get access to:

  • Product technical documentation
  • Knowledge Base
  • Product FAQs
  • Updates on new releases

Maintenance Renewal

Your Maintenance Agreement must remain up to date to ensure you receive the latest software releases and support.

Or call: +1 (866) 289-2737 | European customers, please contact our German office: +49 (0)7171 99800 0

Standard Level Support

+1 (512) 928-7300
+1 (888) 299-7799
Monday - Friday 8am to 5pm CST

Premium Level Support

+1 (512) 928-7777
+1 (800) 417-2082
24/7 for customers with Premium Support.
For critical issues call and leave a voicemail.

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